Frequently Asked Questions
Everything you need to know about shopping with Riddle.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please visit our returns portal to start a request.
Which payment methods do you accept?
Riddle accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. You can also track your order directly through your Riddle account dashboard.